News and Announcements icon

Dynamics 365 CommunityForums Commerce forum Free gift functionality

Commerce forum

Unanswered

Free gift functionality

(1) Share

Report

Report

Posted on by SH-15050644-0

4

Hi there,

I have the below scenario that I am struggling to get right.

Customer spends 200 -> Get product A free

Customer spends 500 -> Get product B free

I manage to get the 1st one right using the Free item functionality but when i add in the 2nd line either on the same free gift setup or on a separate free gift setup, it doesn't recognize the 500 spend.

On the price simulator if I get to 200, i get 0001 free but when i get to 500, i still get 0001 free instead of 0005.

Is there a way to get the above right?

Thanks,

Shaun

Categories:

Customers and loyalty

All responses Img

All responses (3)

Answers Img

Answers (0)

Shafeeque Mohammed 6,146 Super User on at

Like (0)

Report

Free gift functionality

Yes, I haven't seen a form(Free item) like that in our stock demo instance.
SH-15050644-0 4 on at

Like (0)

Report

Free gift functionality

Hi Shafeeque,
Thanks for the response.
Are we saying that this functionality is custom and not standard:
Shafeeque Mohammed 6,146 Super User on at

Like (1)

Report

Free gift functionality

Hi Shaun,

Based on the screenshot it looks like you are using a customized or ISV solution for this promotion. Price simulator may not show the correct calculation if new pricing logic was not added to the price SIM in D365. It will be best to configure and test on the POS. We may not able to provide a solution here. Please contact the developer or ISV.

You can refer the below article for instruction on "gift with purchase promotions" available out of box.

https://learn.microsoft.com/en-us/dynamics365/commerce/dev-itpro/gift-with-purchase

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 288,459 Super User

#2

Martin Dráb 225,783 Super User

#3

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans