Supply chain | Supply Chain Management, Commerce

Free gift functionality

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Posted on by SH-15050644-0

Hi there,

I have the below scenario that I am struggling to get right.

Customer spends 200 -> Get product A free

Customer spends 500 -> Get product B free

I manage to get the 1st one right using the Free item functionality but when i add in the 2nd line either on the same free gift setup or on a separate free gift setup, it doesn't recognize the 500 spend.

On the price simulator if I get to 200, i get 0001 free but when i get to 500, i still get 0001 free instead of 0005.

Is there a way to get the above right?

Thanks,

Shaun

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Shafeeque P. 6,533 Moderator on at

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Hi Shaun,

Based on the screenshot it looks like you are using a customized or ISV solution for this promotion. Price simulator may not show the correct calculation if new pricing logic was not added to the price SIM in D365. It will be best to configure and test on the POS. We may not able to provide a solution here. Please contact the developer or ISV.

You can refer the below article for instruction on "gift with purchase promotions" available out of box.

https://learn.microsoft.com/en-us/dynamics365/commerce/dev-itpro/gift-with-purchase

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SH-15050644-0 38 on at

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Hi Shafeeque,
Thanks for the response.
Are we saying that this functionality is custom and not standard:

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Shafeeque P. 6,533 Moderator on at

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Yes, I haven't seen a form(Free item) like that in our stock demo instance.

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SH-15050644-0 38 on at

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This is standard functionality when enabling the pricing management feature.

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Shafeeque P. 6,533 Moderator on at

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Dear Shaun,

Sorry my bad. Never looked into this part of the pricing. Definitely something to try over the weekend.

Please ping me here. I will direct you to the pricing management preview discussion group.

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P Jackson 1,614 on at

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Couldn't you set two Priority based mutually exclusive Threshold discounts? The 500 one would be highest priority and evaluated first ELSE the 200 one would apply

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