Supply chain | Supply Chain Management, Commerce

Dynamics 365 SCM PFE couldn't load while iPadOS update to 18.6

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Posted on by CU04080153-2

Hi experts,

After iPadOs, iPhoneOS updated to 18.6. We are experiencing slow performance of PFE loading.
It keeps loading and sometimes ends up with failed connection.
We tested with Chrome,. Edge in these iPads with same issue.
Could you please let me know if there is incompatible with this version was reported?

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Dynamics 365 Supply Chain Management

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NC-06080021-0 8 on at

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Same issue. 18.5 and 18.3.2 fine. All browsers and several generations of iPads.

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JM-11080707-0 4 on at

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Same problem here. Our staffs are rely on the IPAD for SCM. Seems like the latest IOS 18.6 webkit issue and caused JS issue? Any workaround except downgrade IOS?

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Brad Bateman 10 on at

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We're also seeing major performance issues on iOS 18.6 iPads and iPhones. We don't use PFE, but D365 navigation in general is extremely slow in general on iOS devices that have upgraded to 18.6.

D365 version: 10.0.44 PQU1

Installed product version : 10.0.44 (10.0.2263.74)
Installed platform version : Update68 (7.0.7606.108)

Also reported here: https://www.reddit.com/r/D365FO/comments/1mv6jiz/d365fo_slow_on_ios_mobile_device/

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IS-22081537-0 2 on at

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This my post at Reddit - https://www.reddit.com/r/D365FO/comments/1mv6jiz/d365fo_slow_on_ios_mobile_device/

The question- who should improve ? D365 performance in general is not great. But on 18.5 was working mainly fine!

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Sohaib Cheema 49,438 User Group Leader on at

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it is a known issue now, here is another link https://community.dynamics.com/forums/thread/details/?threadid=e275fda1-7e7e-f011-b4cc-6045bdffaa2d

and

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DAnny3211 11,397 on at

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Hi,

The issue you're experiencing with Dynamics 365 SCM PFE not loading properly on iPadOS 18.6 may be related to browser compatibility or rendering limitations introduced in the latest OS update.

Here are a few suggestions to help troubleshoot and potentially resolve the issue:

Check Microsoft Compatibility Notes: Review the official documentation or release notes from Microsoft to see if iPadOS 18.6 has known compatibility issues with Dynamics 365 SCM or PFE modules.

Use Safari for Testing: While Chrome and Edge are commonly used, Safari is the native browser on iPadOS and may offer better compatibility with Dynamics 365. Try loading PFE in Safari to see if the issue persists.

Clear Browser Cache: On both Chrome and Edge, clear the cache and cookies. Sometimes stale data can interfere with app loading after an OS update.

Disable Experimental Features: Check browser settings for any experimental features or flags that may have been enabled during the update. These can affect rendering and performance.

Network Stability: Ensure the iPads are connected to a stable network. Failed connections may be due to intermittent Wi-Fi or VPN issues.

Report to Microsoft Support: If the issue persists across multiple devices and browsers, consider raising a support ticket with Microsoft. They may be able to confirm if this is a known issue with iPadOS 18.6.

Please verify if this helps guide your next steps.

Thanks and best regards,

Daniele

Note: This response was prepared with support from Copilot to ensure clarity and completeness.

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Guy Terry 28,924 Moderator on at

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I've read that MSFT have investigated and found that the issue "is caused by a regression in the WebKit engine used in iOS 18.6 and later versions. WebKit powers all browsers on iOS (Safari, Chrome, Edge, etc.), and the regression affects performance when processing large styling files with many specific selectors."

You can roll back to 18.5, or wait for Apple to release a fix.

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Sunneil Chy 12 on at

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I checked today morning with Microsoft support but still no timeline for this fix.... But updated my devices to 26.0.1 and Dynamics seems to be working fine.

Please give it a try.

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Robertbaker70 4 on at

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We had the same issues when we upgraded to version 18.7.1 so then we upgraded to version 26.0.1 and it resolved the issue!

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