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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Earned credit to custo...
Small and medium business | Business Central, N...
Suggested answer

Earned credit to customer account & Customer Ledger

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Posted on by Ron.McV 98

We have customer billed for a program and when they pay this goes to their account and they upon completing certain activities earn back this toward account credits or can ask fo it as a reimbursement.

We use Resources instead of G_L Accounts and Item Codes. Does the NAV (2016) support it's own ledgered activity (entries) that are both Customer Ledger only and both Customer and G_L Ledger?

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  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,057 Moderator on at
    RE: Earned credit to customer account & Customer Ledger

    No, you can not have a customer ledger entry without a corresponding G/L entry. That would cause discrepancy in your system and compromise your data integrity.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 93,874 Super User 2025 Season 2 on at
    RE: Earned credit to customer account & Customer Ledger

    Hi, Inge is correct, you can only have GL Entry, but there is no way to prevent GL Entry from being generated when the Customer Ledger Entry is generated.

    It may be possible to customize it, but it is very risky and not recommended.

    Another way is that you don't post your details, just create a status to manage them. You can filter the data you need based on status.

    Hope this can give you some hints.

    Thanks.

    ZHU

  • CSabro Profile Picture
    CSabro 5 on at
    RE: Earned credit to customer account & Customer Ledger

    You could look into using a payment method with a balancing account. Or simply the jobs module.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,057 Moderator on at
    RE: Earned credit to customer account & Customer Ledger

    The best approach would be to post a credit memo when you meet the criteria for an account credit. Then you will have the complete transactions at all time.  And you can document every movement in the customer ledger entries.

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