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Earned credit to customer account & Customer Ledger

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Posted on by Ron.McV

We have customer billed for a program and when they pay this goes to their account and they upon completing certain activities earn back this toward account credits or can ask fo it as a reimbursement.

We use Resources instead of G_L Accounts and Item Codes. Does the NAV (2016) support it's own ledgered activity (entries) that are both Customer Ledger only and both Customer and G_L Ledger?

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Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

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RE: Earned credit to customer account & Customer Ledger

The best approach would be to post a credit memo when you meet the criteria for an account credit. Then you will have the complete transactions at all time. And you can document every movement in the customer ledger entries.
CSabro 5 on at

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RE: Earned credit to customer account & Customer Ledger

You could look into using a payment method with a balancing account. Or simply the jobs module.
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YUN ZHU 74,036 Super User 2024 Season 2 on at

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RE: Earned credit to customer account & Customer Ledger

Hi, Inge is correct, you can only have GL Entry, but there is no way to prevent GL Entry from being generated when the Customer Ledger Entry is generated.

It may be possible to customize it, but it is very risky and not recommended.

Another way is that you don't post your details, just create a status to manage them. You can filter the data you need based on status.

Hope this can give you some hints.

Thanks.

ZHU
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Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

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RE: Earned credit to customer account & Customer Ledger

No, you can not have a customer ledger entry without a corresponding G/L entry. That would cause discrepancy in your system and compromise your data integrity.