CRM online stopped processing emails

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Posted on by alik

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Folks

we are using CRM online 2013 .

we basically have a helpdesk email incoming queue which converts incoming emails into cases.

This setup was working fine and without changing anything , it just stopped by itself .

when I open up the queue and try open mailbox ; it opens ; trying to initiate a test ; it says that a test is scheduled
but it never initiates it .

same issue with other mailboxes ; it doesn't even initiate the test ; keeps saying that test was scheduled.
trying to send out an email using my own account ( which was working before ) ; and that also did nothing .

I am totally stuck .. we are using office365 exchange servers and server side syncing as our method...

Any suggestions would be appreciated.

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Pradeep Pawar 2,930 on at

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You can try raising support ticket with MS.

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alik 215 on at

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I know that . I was looking for help .

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Robin De Bondt on at

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We are facing the exact same problem.. It seems to be that there are problems with Dynamics CRM online or/and Exchange online services?

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alik 215 on at

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I opened a case with Microsoft ; they have an outage since yesterday and there is no ETA on this ,I'll update once I have more info.

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alik 215 on at

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it's partially running now ... still not fully functional

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Robin De Bondt on at

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What you understand under partially? :-)

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alik 215 on at

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it wasn't working for incoming before ; now it works both incoming and outgoing ..

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Pradeep Pawar 2,930 on at

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If you know then it's fine.

But I had face this issue earlier, that's why I suggested you to raise ticket. No PROBLEM.

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Community Member on at

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Has anyone got a fix from Microsoft we are having the same issue in CRM 2015

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purwar purwar 2,836 on at

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There is a limitation with Exchange Online in which a limit of 1500 emails can be sent per day per mailbox.

Kindly Troubleshooting server-side synchronization:

technet.microsoft.com/.../dn850386.aspx

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