web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Recurring appointments...
Microsoft Dynamics CRM (Archived)

Recurring appointments - An unknown error occurred while synchronizing data to Outlook

(0) ShareShare
ReportReport
Posted on by Gareth Visser 375

We are running CRM 2012 UR6 with outlook 2010 and using CRM Outlook client.

Some of our users experiencing strange issues with their recurring appointments. They keep getting sync error even when new recurring appointments are created from Outlook. The appointments get created in CRM but always present an error on a sync.

This is the trace log:

at ResourceForOutlook.Microsoft.Crm.Application.SMWrappers.IResourceForOutlook.GetString(Int32 id)

at ThreadsSupport.ExecuteThreadProc(ThreadProc threadProc, IntPtr parameter)

> Exception: System.Runtime.InteropServices.COMException (0x80040203): Resource not found(-2146233033).

at Microsoft.Crm.Application.SMWrappers.ResourceForOutlook.Microsoft.Crm.Application.SMWrappers.IResourceForOutlook.GetString(Int32 id)

 

More ....

 


at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)

at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)

at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)

at Delegate.DynamicInvokeImpl(Object[] args)

at Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)

at Control.InvokeMarshaledCallbackHelper(Object obj)

at ExecutionContext.runTryCode(Object userData)

at RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)

at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)

at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at Control.InvokeMarshaledCallback(ThreadMethodEntry tme)

at Control.InvokeMarshaledCallbacks()

at Control.WndProc(Message& m)

at ScrollableControl.WndProc(Message& m)

at Form.WndProc(Message& m)

at ControlNativeWindow.OnMessage(Message& m)

at ControlNativeWindow.WndProc(Message& m)

at NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

at UnsafeNativeMethods.DispatchMessageW(MSG& msg)

at ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)

at ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)

at ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)

at Application.RunDialog(Form form)

at Form.ShowDialog(IWin32Window owner)

at Form.ShowDialog()

at OutlookUIHelper.ShowDialog(Form form)

at DownloadStatus.RunUserInterfaceThread()

at ThreadHelper.ThreadStart_Context(Object state)

at ExecutionContext.runTryCode(Object userData)

at RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)

at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)

at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at ThreadHelper.ThreadStart()

>crm id :'{AD0FD54F-9FB6-E111-B1C5-0050568F12FB}', Error:An unknown error occurred while synchronizing data to Outlook.

 

I also see this in the log

 

at OutlookItemWrapper.get_EntityTypeCode()

at AppointmentItemWrapper.get_EntityTypeCode()

at TrackInCrmRegion.AddRegardingRow(OutlookItemWrapper item)

at TrackInCrmRegion.CreateRecipientUI(OutlookItemWrapper item)

at TrackInCrmRegion.CreateUI()

at TrackInCrmRegion.<UpdateUI>b__0()

at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)

at TrackInCrmRegion.UpdateUI()

at <>c__DisplayClass1.<UpdateFormRegionUI>b__0()

at <>c__DisplayClassb.<InvokeSafe>b__9()

at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)

at <>c__DisplayClassb.<InvokeSafe>b__8()

at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)

at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)

at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)

at Delegate.DynamicInvokeImpl(Object[] args)

at Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)

at Control.InvokeMarshaledCallbackHelper(Object obj)

at Control.InvokeMarshaledCallback(ThreadMethodEntry tme)

at Control.InvokeMarshaledCallbacks()

at Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)

at Control.Invoke(Delegate method, Object[] args)

at Control.Invoke(Delegate method)

at OutlookInstanceCache.InvokeSafe(Control control, Action method, Func`1 parentWindow)

at CrmManagedRegion.UpdateFormRegionUI(String searchKey)

at <>c__DisplayClass97.<UpdateFormRegionUI>b__94()

at ExceptionFilter.TryFilterAllNoCatch(Action body, Action`1 filter)

at OutlookInstance.UpdateFormRegionUI(String searchKey)

>UserProperties collection doesn't contain all MAPI properties for item: Northline Meeting


Any ideas what else to check?

*This post is locked for comments

I have the same question (0)
  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    Gareth,

    Can you try re-installing the client?

    Thanks.

  • Gareth Visser Profile Picture
    Gareth Visser 375 on at

    Unfortunately I've already tried that but it did not resolve. In fact this issue was on the user's old machine and has only recently got a new machine, refreshed OS and new client.

    Is anyone aware of issues with unresolved contacts in the Required field? Just throwing some ideas around...

  • Suggested answer
    AaronRic Profile Picture
    AaronRic 10,035 on at

    Hi there,

    I have seen this issue quite a few times. Basically what the errors are saying is that there is a missing sender or recipient on the email, hence the missing mapi properties. If there is a sender and recipient, drill in to each of their email addresses and see if there is missing email properties.

  • Gareth Visser Profile Picture
    Gareth Visser 375 on at

    I guess that makes sense.  I'll see if i can locate the appointment and find the missing email.

  • AaronRic Profile Picture
    AaronRic 10,035 on at

    Sounds good.

  • Steven Vlaanderen Profile Picture
    Steven Vlaanderen 40 on at

    You are probably hitting the same issue as described in this forum post: social.microsoft.com/.../d4fdf8f5-e3b2-4fa8-8f0e-2269d3cc2239

    This will be fixed in the rollup which gets released in the end of August.

  • Gareth Visser Profile Picture
    Gareth Visser 375 on at

    Hi Steven

    Can you please double-check that link? It doesn't seem to go anywhere.

    Thanks

  • Steven Vlaanderen Profile Picture
    Steven Vlaanderen 40 on at

    The link works fine, however for some reason it appears that when you open in a new browser window it does not seem to work. If you refresh the page, it works. Let me know if it works for you, otherwise I'll paste it in Word and make it available for download :)

  • Gareth Visser Profile Picture
    Gareth Visser 375 on at

    Oh yes i have seen that article.

    I was actually the last one to reply on that thread!

  • bshah Profile Picture
    bshah on at

    Hi Aaron - is there any more info you can provide on this? I have set CRM for Outlook to track ALL emails. However it doesn't seem to be tracking any of them. I have enabled tracing and get this warning logged:

    UserProperties collection doesn't contain all MAPI properties for item:

    Is there anyway around this? What are the limitations of CRM for Outlook 'Tracking ALL emails'?

    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans