Duplicate Detection Rule - Not working

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Posted on by mykedeabreu

I have a duplicate detection rule on the primary column of a custom table that just detects exact match. We recently migrated the App and the data to a new environment and once I publish the rule it works but after a few hours the rule just stops working.

I can confirm it initially works as I cannot create a duplicate record as it prompts the record exists. After a while it will allow the creation of a duplicate record with no prompt. Disabling and re-enabling seems to fix it for a few hours.

I have tried the following:

I have tried deleting and re-creating the rule.
Re-creating it basing in on the first 20 characters (thats the character limit of this field)

Any help on this will be greatly appreciated.

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Yuri ji on at

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Hi,

The following situations may cause Duplicate Detection Rule to stop.

1. Duplicate Detection Rules are not solution components, they are automatically unpublished whenever you publish a managed or unmanaged solution involving one of the entities referenced in the rule.

How to stop duplicate detection rules unpublishing in Dynamics CRM / 365 | XRM

2. System resources.

(+) Duplicate Detection Rules have stopped working in Version 1612 - Microsoft Dynamics CRM Forum Community Forum

As there is no specific error message, we can't give more help, but you can open a ticket to Microsoft support for further help:

https://admin.powerplatform.microsoft.com/support

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