Unable to Delete or Share as an Administrator

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Ok this is a first. I am using a System Administrator account in our CRM Online instance but yet cannot share nor delete a personal view as the buttons are greyed out/disabled. Any ideas?

I have attempted this in IE and Firefox.

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David Jennaway 14,065 on at

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RE: Unable to Delete or Share as an Administrator

Is this a personal view or a system view ? If it's a system view, there is no concept of sharing it, and you cannot delete system views from Advanced Find. These buttons are only enabled for personal views

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abdulghaffar164 385 on at

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RE: Unable to Delete or Share as an Administrator

Hi Mordecai

As stated in below blog post personal views are beyond the purview of System Administrators. Even System Administrators cannot easily share or edit a personal view if they have not been given the appropriate privileges.

www.powerobjects.com/.../who-wore-it-best-system-views-vs-personal-views

This might help you in deleting personal views.

community.dynamics.com/.../163710

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Community Member on at

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RE: Unable to Delete or Share as an Administrator

It's a personal view.

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abdulghaffar164 385 on at

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RE: Unable to Delete or Share as an Administrator

Personal views and personal dashboards cannot be shared by System Administrators.

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PS 23,577 on at

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RE: Unable to Delete or Share as an Administrator

Hi

First of all, its wrong that personal views cant be shared by System Admin; they can very well be shared if you have created them.

Secondly, you are doing it wrong.

Follow the steps below:

Go to advanced find>>look for 'contacts'>>click on 'saved views button'>> you will see all your personal views here

Now select the view (dont click)>>click on delete or share now

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