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I have setup Dynamics GP 2015 workflow and been able to successfully send myself test emails successfully tested the actions.
However, when I setup and run a workflow, the process runs as expected but no emails are sent. I have selected to send notifications but am not receiving any during the task completion or approval process.
Does anyone know the possible cause? Or how I can troubleshoot?
Thanks
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I had the same issue. I found when I was using actual workflows to test the email functionality they got caught in email quarantine. But when I was sending the emails through the Workflow Setup window they sent fine. We changed our email filters and then it worked fine.
The update statement above is for Workflow Assignments only.
Workflow completed tasks should be set to = 3
UPDATE SY04901 SET Email_Message_Type = 2 (for workflow assingments)
UPDATE SY04901 SET Email_Message_Type = 3 ( for workflow completed tasks)
This update statement corrected the issue for my client.
UPDATE SY04901 SET Email_Message_Type = 2
We migrated from GP2010 to GP2015R2 and none of the predefined messages work. Verifying setup and pulling out what little hair I have left, I decided to test a new message and compared the differences. The only difference between the records was the Email_Message_Type and the Dex_Row_ID
You might make a backup prior to execution, but this worked for me.
I couldn't get our emails to work either, until I manually created brand new email message "templates".
Try creating new emails "templates" in 'Setup > Company > Workflow > E-mail Message Setup' based off how the default ones are setup. Basically: use the defaults as a guide for creating all your fields, wording, etc. Note that when you try to create a new one, it'll want to start you off with a blank one (and there's a message stating that if you try to load a default one and create/edit a new from it), so I just basically kinda took a screenshot of the "Body" page and the "Document Lines" page and worked from that. The interface for inserting fields (bottom of window) is a little weird sometimes, but you'll get the hang of it.
I don't know if that's by design (that you create new templates) or what, but that's the only way I could get it to work on our system.
In a prior implementation, client using Go daddy for emails and that did not work - however when they got a account with Office365 to test, it worked without an issue.
I am also facing problem with Workflow E-mail and in my case 'Test E-mail' is not working. Can anyone of you let me know whether 'Microsoft Exchange Server' is mandatory for email to work with workflow.
Thanks in advance.
Hello,
I am having the same exact issue...any resolutions found yet?
I have a Microsoft case open but they are very busy and cannot help me right now.
Michael in Miami
I am encountering the same issue at a client site. They are receiving the Task Assignment to complete the Approval task, but the originator(s) is/are not receiving the email that the task has been completed, even though the checkbox is marked.
We are having the same issue did you ever find an answer?
Yes, I am the one starting the workflows and I am not receiving any emails.
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