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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Customer collaboration...
Microsoft Dynamics CRM (Archived)

Customer collaboration on Opportunities

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Posted on by Community Member

Hi,

Because of our complicated business proces we have the following situation:

- Our whole business proces is managed with Opportunities in Dynamics CRM. We do not use Case management

We want to collaborate with our customers in the following way:

- All customers should be able to login on a portal and see the status and other specific fields of only their Opportunities. 

- Nice to have: Customers should be able to provide the Opportunity with input

As far as I can see, there are no add-ons available for portals that show information regarding Opportunities. 

Does anyone know if there are add-ons available, or if there are other ways to achieve this (SharePoint integration?)

*This post is locked for comments

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Customer collaboration on Opportunities

    Hi,

    You can use Dynamics 365 Portals and expose your opportunities t you end customer. The ability to read/ edit/ update is defined with the Portal configurations using he Entity Permissions.

    Please refer  below link-

    blogs.technet.microsoft.com/.../using-portal-capabilities-in-dynamics-365-crm

    Hope this helps.

  • Verified answer
    Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at
    RE: Customer collaboration on Opportunities

    You can modify portal. You can take help from below link:

    dynamics365rocker.blogspot.com/.../how-to-configure-and-customize-dynamics.html

  • Verified answer
    Irena Benja Profile Picture
    Irena Benja 414 on at
    RE: Customer collaboration on Opportunities

    Hello,

    There is no way to show a Business Process Flow to a Portal user, however this does not stop you from interacting with them.

    For Example: You can create an Entity List with filters: Opportunities that belong to the current logged user.

    The records of this grid you can "serve" with an Edit Entity Form where the user can update fields.

    Finally you can complete your scenario with a Workflow that updates the BPF stage in case some coditions are met on Opportunity Update.

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