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No "One-click unsubscribe" option available in "Marketing -> Other Switches -> Feature switches"

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Posted on by MikeBMikeBMikeB

According to this, I should find an option called /One-click unsubscribe/ in /Marketing -> Other Switches -> Feature switches/

I'm 100% sure I'm using the latest release.

I'm in the UK, so this functionality has been released. However, for love nor money can I find this setting to enable it.

Can anyone advise me exactly on where this setting is, please?

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Dengliang Li Microsoft Employee on at

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Hi,

I am using Customer Insights - Journeys trial version.
The version is the latest.

Under the Email Sending, you can see the One-click unsubscribe option.

Best Regards,
Dengliang Li

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MikeBMikeBMikeB 98 on at

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Thanks for your reply, Dengliang Li.

Your screenshots are very helpful

I'm looking in the [Marketing] App. Whereas your screenshot shows the [Customer Insights - Journeys] (in the toolbar at the top).

So maybe this setting is only available in the [Customer Insights - Journeys] App? I'll go away and investigate.

Appreciated.

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Community member 4 on at

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Hi Mike,

I have the same issue, did you manage to resolve it?

Thanks

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MikeBMikeBMikeB 98 on at

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To those asking, no, I haven't found a resolution to this yet.

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MikeBMikeBMikeB 98 on at

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To those following...

The options just magically appeared one day...

So when I check Marketing -> Settings -> Email sending, I now have the "One-click unsubscribe" option appear. I did nothing to make it happen.

So it "fixed itself" it would appear (good ol MS).

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