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Hello,
I'm seeking feedback from anyone that has used (or is currently using) Google Enterprise Apps (mail, calendar, etc) integrated with MS Dynamics CRM. We currently are on Microsoft's Office Suite and looking into both cloud options (Microsoft vs. Google)
Thank you for your time and feedback.
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There is no first-party integration between Google Apps and Dynamics CRM, though I know in the past some people have used Outlook's Google Apps Sync to make Outlook the front-end for both CRM and Google Apps.
I suspect if you can get Google Apps to post POP3 mail, you could use the Email Router to integrate mail between the two systems, though that is rather limited.
I believe there are some third-party integration systems out there, but I don't know how current they are, and I'm sure they're not nearly as integrated as Office 365 is with Dynamics CRM. As in, more than just email, also document creation and storage, Outlook Groups, OneNote, etc.
Frankly, that is one of my hard breaks when people ask me if they should use Dynamics CRM. If they're a committed Google shop, then likely not. SFDC is much better integrated to Google, and will cause less heartache to anyone implementing it, even if I think SFDC is by itself an inferior product.
Where in Tim's question did he mention he needs to integrate Google Apps with his phone system? I think we're all ok with posts that promote a product, but only if the product's recommendation matches the requested functionality.
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