Trouble connecting CRM Plugin to CRM Online

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Posted on by sasuh

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Hi,

I am having difficulties connecting my .onmicrosoft.com account to crm online, with the Dynamics CRM for Outlook 2013 plugin.

After having clicked "Test connection" and verified that I want to connect to "Contoso" organization I get following error:
There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.

Following is a snip of the error log:

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09:45:31| Error| Error connecting to URL: https://disco.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

Server stack trace:
   at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)
   at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

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I simply want to test the plugin alongside Outlook 2013 on my onmicrosoft environment.

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Saroj Das 3,355 on at

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Hi sasuh, Please check your plugin is a sandbox plugin and also check your date time with the CRM online date time.

hth.

Thanks,

Saroj

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sasuh 250 on at

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I've downloaded the CRM Plugin from CRM Online (when prompted that plugin for Outlook is available) and Thus shouldn't be a sandbox, but how else to check?

I am unable to set System settings date/time, I am though able to change my personal date/time settings.

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Saroj Das 3,355 on at

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Hello sasuh, in online CRM go to setting (gear Icon on right), and there select Options. In Set Personal Options Dialog select Format Tab. Check there the Date time. and the time zone should be your Timezone. you can not change date time there. So change your date time as per that and check. This might help.

Thanks,

Saroj

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sasuh 250 on at

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Following are the settings I've configured:

General

Formats

My computer's date/time is set accordingly. I am still unable to connect to CRM online:

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Andre Margono 2,602 on at

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Hi, if I may know which CRM Online instance region are you on? From the screenshot it seems you are on Denmark, it should be EMEA region.

From the error log that you attached in the first post, it seems you are trying to connect to US CRM Online instance: disco.crm.dynamics.com/.../Discovery.svc

The EMEA one is:

disco.crm4.dynamics.com/.../Discovery.svc

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sasuh 250 on at

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I am on the EMEA instance. When logging in to CRM through the portal I see that am redirected from "emea-url" to "[tenant].crm4.dynamics.com".

How do I then get my CRM plugin to connect to crm4?

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Saroj Das 3,355 on at

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hi sasuh, could you please do one thing do not sync the time with online server. and what ever is your local system time, just increase 5 minutes more and then try to connect. And do not make delay. Please try this and let me know. This kind of problem we have already faced. And we did the same to solve this.

Thanks

Saroj

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sasuh 250 on at

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I did as you advised but still receive error. Still tries to connect to US CRM Online:

09:45:31| Error| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

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Andre Margono 2,602 on at

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Hi sasuh, which version of Outlook plugin that you are using? Is this the one that you are using: www.microsoft.com/.../confirmation.aspx

Btw, based on the error log it seems to be related to this article czerw.wordpress.com/.../crm-client-for-outlook-configuration-issues

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sasuh 250 on at

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Thanks for sharing Andre, but that did not solve the problem.

When downloading the Sign-In assistant, install wizard prompts me that I already have a later version (7.250.4556.0).

And yes, I am using the Outlook plugin that you linked to. I've tried that one, and the one downloaded from the CRM Online site.

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