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Small and medium business | Business Central, N...
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Issue with Bi-Directional Sync of Updated Values between CRM and Business Central

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Posted on by Dharmendra_Chavda 256

Hello Folks,

I am experiencing an issue with bi-directional syncing of updated values between CRM and Business Central.

Here's the process I follow:

  1. I create an order in CRM and sync it with Business Central.
  2. The order is then automatically created in Business Central using the default Job Queue.
  3. I update the Bill-to Street 1 value in CRM.
  4. This updated value syncs to the CRM Sales Order table in Business Central.

However, the updated Bill-to Street 1 value does not reflect in the original order number in Business Central.

Is there a way to ensure that updates to address fields in CRM sync to the corresponding fields in the original Business Central order?

Any guidance would be appreciated!

Categories:
Business Central
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 24,296 Super User 2024 Season 2 on at
    Issue with Bi-Directional Sync of Updated Values between CRM and Business Central
    That post is AI-generated, so I wouldn’t pay too much attention to it.
     
  • Dharmendra_Chavda Profile Picture
    Dharmendra_Chavda 256 on at
    Issue with Bi-Directional Sync of Updated Values between CRM and Business Central
    how to check this point?
     

    - Check Job Queue Setup: Confirm that the Job Queue is configured to sync updates, not just initial order creation.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 72,202 Super User 2024 Season 2 on at
    Issue with Bi-Directional Sync of Updated Values between CRM and Business Central
    Hi, hope the following can give you some hints.
    Business Central 2024 wave 1 (BC24): Add table and field mappings to existing integration tables (Dataverse)
    Dynamics 365 Business Central: Customizing an Integration with Microsoft Dataverse (Integrate custom tables)
     
    Thanks.
    ZHU
  • Suggested answer
    SaiRT14 Profile Picture
    SaiRT14 64 on at
    Issue with Bi-Directional Sync of Updated Values between CRM and Business Central

    To resolve the issue of updated CRM address fields not syncing back to the original order in Business Central, follow these steps:

    1. Review Sync Mapping: Verify that the integration mapping between CRM and Business Central includes address fields for updates.

    2. Enable Update Sync for Orders: Ensure that the sync settings allow bi-directional updates specifically for existing order records in Business Central.

    3. Check Job Queue Setup: Confirm that the Job Queue is configured to sync updates, not just initial order creation.

    4. Test the Sync Process: After adjusting settings, test by updating the address in CRM to see if it reflects on the Business Central order.

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