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Dynamics 365 Customer Service Workspace limitations

Posted on by 15

Hi all, after experimenting with the multi-session experience, we have found certain limitations:

  • Maximum 9 sessions can be opened
  • Maximum of 10 tabs per session can be opened

Is there a way to increase these limitations?

Thanks, Robert

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Dynamics 365 Customer Service Workspace limitations

    Hi Robert,

    Yes. By default we can have maximum of 10 Tabs and 9 Sessions in the current app.

    If you want to increase it, I'm afraid it is not available for now, which is by-design.

    Maybe you can create a new idea through the below URL, then ask your colleagues to raise up the votes.

    Ideas (dynamics.com)

    Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

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