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Dynamics 365 Customer Service Workspace limitations

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Posted on by Robert Rybaric

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Hi all, after experimenting with the multi-session experience, we have found certain limitations:

Maximum 9 sessions can be opened
Maximum of 10 tabs per session can be opened

Is there a way to increase these limitations?

Thanks, Robert

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Leah Ju Microsoft Employee on at

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Hi Robert,

Yes. By default we can have maximum of 10 Tabs and 9 Sessions in the current app.

If you want to increase it, I'm afraid it is not available for now, which is by-design.

Maybe you can create a new idea through the below URL, then ask your colleagues to raise up the votes.

Ideas (dynamics.com)

Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

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