web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Dynamics 365 Customer Service Workspace limitations

(0) ShareShare
ReportReport
Posted on by 15

Hi all, after experimenting with the multi-session experience, we have found certain limitations:

  • Maximum 9 sessions can be opened
  • Maximum of 10 tabs per session can be opened

Is there a way to increase these limitations?

Thanks, Robert

  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Robert,

    Yes. By default we can have maximum of 10 Tabs and 9 Sessions in the current app.

    If you want to increase it, I'm afraid it is not available for now, which is by-design.

    Maybe you can create a new idea through the below URL, then ask your colleagues to raise up the votes.

    Ideas (dynamics.com)

    Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Syed Aqib Raza Profile Picture

Syed Aqib Raza 42

#2
11manish Profile Picture

11manish 29 Super User 2026 Season 2

#3
Travis South Profile Picture

Travis South 19

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans