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PO stuck in Open Status

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Hi Folks,
   I am new to Business Central and am having a few issues with the nuances of application.
I currently have a user that has 2 PO's that appear to be stuck in /Open/ status, i have been advised that clicking /cancel approval request/ will clear this and allow for a resend of approval request, however cancelling appear to do nothing and PO's remain in Open status.
any advice appreciated.