Microsoft Dynamics CRM (Archived)

How to check if Microsoft dynamics CRM is down(IIS website) using javascript and throw an error on the screen on save event of a record

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Posted on by Rawish Kumar

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Hi Guys,

We have a strange requirement regards to CRM error handling.

if I bring IIS down and try to save a contact in CRM - it goes into infinite loop and literally nothing happens.

I thought of adding a javascript on the save event which will check if CRM is down and throw an error.

Any help here is appreciated.

Rawish

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gupta.ambar2009@gma... 797 on at

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Hello Rawish ,

If iis will be in downstage then your web site should also be down and on that case any sever or client side scripting will not work.

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Rawish Kumar 13,758 on at

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Hi Ambar,

thanks for the response. However, I cant let user waiting for the save to stop or give an error.No error is coming up if bring IIS down before hitting the save. (until unless I don't hit f5)

what I was looking for is if we can make a connection request to CRM again and get status and if no response; we put an alert.

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Rawish Kumar 13,758 on at

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But i dont think its possible.

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Aric Levin - MVP 30,190 Moderator on at

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The only thing is that you can have on the IIS side, set the server rules to restart if down, or you can have a process notify your own IT Support that server is down. If not that, you can't do much from the CRM side.

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ashlega 34,477 on at

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Hi Rawish,

I'm not sure of the requirement and of the reasons to have such a requirement.. But you might probably add a synchronous XmlHttpRequest request to the onSave to load some web resource from CRM, and, if that fails, you might cancel the save and display an error:

Here is an example for XmlHttpRequest ( just make it sync):

stackoverflow.com/.../xmlhttprequest-connection-check

And, then, you can use context.preventDefault in the onsave..

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Rawish Kumar 13,758 on at

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Thanks, Alex!

This is a nice suggestion and even I have this in my mind and also you have provided the idea on how I can prevent this to be called on every save.

Also I think what Aric Levin has suggested can be implemented too. More of an infrastructure thing not CRM.

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