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Customer experience | Sales, Customer Insights,...
Suggested Answer

Access is Denied issue while picking queue item in Dynamics 365 UCI

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Posted on by 5,237

Hi,

I'm facing issue while picking queue items from queue. I do have only one  BU and activity entity having BU level access (Assign), Basically I'm picking task entity from queue.

pastedimage1591959718301v2.png

Is anybody faced same kind of issue.

I have the same question (0)
  • Suggested answer
    Kokulan Profile Picture
    18,054 on at

    Hi

    I would first check if you have included the activity entity in the model-driven app. If you have not included it, even if you have permission, it would display the above message so please open the Model-Driven App in the app designer and make sure the activity entity is added to the app.

  • Suggested answer
    Bipin D365 Profile Picture
    28,985 Moderator on at

    Hi,

    Could you please scroll down on pop up and you should be able to download log file.

    Please see log file and it will tell you what permisiion is missing.

    If possible please share log details here to investigate further.

    If found helpful, Please mark my answer verified.

  • Pawar Pravin Profile Picture
    5,237 on at

    Hi Kokulan,

    Task entity is already part of model driven app, still I'm getting this error

  • Suggested answer
    gisiquei Profile Picture
    Microsoft Employee on at

    Like Bipin commented, try to check the log file if available, also something that can help is use a web debugging tool to try to get the missing privilege name

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