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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Access is Denied issue...
Customer experience | Sales, Customer Insights,...
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Access is Denied issue while picking queue item in Dynamics 365 UCI

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Posted on by Pawar Pravin 5,237

Hi,

I'm facing issue while picking queue items from queue. I do have only one  BU and activity entity having BU level access (Assign), Basically I'm picking task entity from queue.

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Is anybody faced same kind of issue.

  • Suggested answer
    gisiquei Profile Picture
    gisiquei on at
    RE: Access is Denied issue while picking queue item in Dynamics 365 UCI

    Like Bipin commented, try to check the log file if available, also something that can help is use a web debugging tool to try to get the missing privilege name

  • Pawar Pravin Profile Picture
    Pawar Pravin 5,237 on at
    RE: Access is Denied issue while picking queue item in Dynamics 365 UCI

    Hi Kokulan,

    Task entity is already part of model driven app, still I'm getting this error

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,981 Moderator on at
    RE: Access is Denied issue while picking queue item in Dynamics 365 UCI

    Hi,

    Could you please scroll down on pop up and you should be able to download log file.

    Please see log file and it will tell you what permisiion is missing.

    If possible please share log details here to investigate further.

    If found helpful, Please mark my answer verified.

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at
    RE: Access is Denied issue while picking queue item in Dynamics 365 UCI

    Hi

    I would first check if you have included the activity entity in the model-driven app. If you have not included it, even if you have permission, it would display the above message so please open the Model-Driven App in the app designer and make sure the activity entity is added to the app.

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