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Multiple Billing Addresses

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Posted on by AG_Scot

Evening,

We are using the F&SCM D365 module. Is it possible to have one Customer with multiple invoice/billing addresses?

We are currently set up with one Customer account per billing address, however this is causing problems if the customer advises a different billing address after a quote has been approved.

It would be easier if we had one Customer account per legal entity, with multiple possible billing addresses associated

Appreciate any thoughts/help

Alan

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Frank Hamelly | MVP... 46,625 Moderator on at

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You can create as many Invoice addresses as you like on a customer record.

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AG_Scot 18 on at

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Thank you Frank, and thank you for the quick response. In my solution there doesn't seem to be a way to select the Invoice address on a sales quote or sales order. If I create multiple Invoice addresses it just defaults to the primary or first Invoice address.

Any ideas?

Alan

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Frank Hamelly | MVP... 46,625 Moderator on at

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Hi Alan, out of the box, you can't select the Invoice address on a quote or sales order. The address is selected by the system based on this logic:

1. If CustTable.InvoiceAddress = Invoice Account, then the system finds default address for CustInvoiceJour.InvoiceAccount with Purpose = Invoice. If such address is not found, then Primary address is taken from the Invoice Account.

2. If CustTable.InvoiceAddress = Order Account, then system finds default address for CustInvoiceJour.OrderAccount with Purpose = Invoice. If the address is not found, the Primary address is taken from the Order Account.

3. If CustInvoiceJour.InvoiceAccount does not have a Primary address, then the address from the Order Account is taken, regardless of the value of the CustTable.InvoiceAddress field

If selecting the Invoice address on a quote or order is required, you're looking at a customization.

You can set a Default invoice address on the customer account but not on the quote, sales order or invoice.

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D365 - looking for ... 10 on at

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Hi Alan,

how did you solve this issue?

Do you create a new customer for every invoice adress and how do you know which account you have to use?

I hope to find some advise from you :)

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