Evening,
We are using the F&SCM D365 module. Is it possible to have one Customer with multiple invoice/billing addresses?
We are currently set up with one Customer account per billing address, however this is causing problems if the customer advises a different billing address after a quote has been approved.
It would be easier if we had one Customer account per legal entity, with multiple possible billing addresses associated
Appreciate any thoughts/help
Alan
Hi Alan,
how did you solve this issue?
Do you create a new customer for every invoice adress and how do you know which account you have to use?
I hope to find some advise from you :)
Hi Alan, out of the box, you can't select the Invoice address on a quote or sales order. The address is selected by the system based on this logic:
1. If CustTable.InvoiceAddress = Invoice Account, then the system finds default address for CustInvoiceJour.InvoiceAccount with Purpose = Invoice. If such address is not found, then Primary address is taken from the Invoice Account.
2. If CustTable.InvoiceAddress = Order Account, then system finds default address for CustInvoiceJour.OrderAccount with Purpose = Invoice. If the address is not found, the Primary address is taken from the Order Account.
3. If CustInvoiceJour.InvoiceAccount does not have a Primary address, then the address from the Order Account is taken, regardless of the value of the CustTable.InvoiceAddress field
If selecting the Invoice address on a quote or order is required, you're looking at a customization.
You can set a Default invoice address on the customer account but not on the quote, sales order or invoice.
Thank you Frank, and thank you for the quick response. In my solution there doesn't seem to be a way to select the Invoice address on a sales quote or sales order. If I create multiple Invoice addresses it just defaults to the primary or first Invoice address.
Any ideas?
Alan
You can create as many Invoice addresses as you like on a customer record.
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