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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Payments to Microsoft
Finance | Project Operations, Human Resources, ...
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Payments to Microsoft

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Posted on by RJarrell 281
Hello,
 
Our accountant is having an issue paying for Microsoft licenses for Dynamics GP. She has had issues on and off with this over the past year. For example, she received an invoice and that ACH information on it. She send the payment using the ACH (banking and routing number) and it is returned withing 48 hours. Is anyone else having issues? Or have some quidance for us? We have a few things past due because she has sent payments and then receives them back or gets some issue down the road. 
Categories:
Microsoft Dynamics GP
  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 3,154 on at
    Payments to Microsoft
    @RJarrell - I hit it from all angles.  I followed the email links in the monthly AR email (msgpar@microsoft.com).    That triggers a bunch of emails about unmonitored emails, opening a case, etc.  Can take several days for overseas support to respond.

    Once orders went on Collection Hold, I opened cases in Partner Business Center.  

    Along the way, Microsoft emails started having this information: 
    Please note that our lockboxes for receiving checks was already close last August 15, 2024. Physical check payments received after on or after this date will be returned.
    Only ACH and wire transfers will be accepted going forward.

    When we tried to send to the ACH on the invoices, Microsoft refused it for missing customer account number (even though we had included it in the ACH).

    The only way we have been successful at getting any tracking information has been to use BIll.com for the payment.  We can see that it has been accepted by Microsoft and then use that Bill.com information to reach back to Microsoft to have them research it.  Through all of this, they will acknowledge the problem is on their end but won't release credit hold until it works through their system.  (They release the credit hold prior to releasing the orders that are on credit hold so I will place an order to see if it goes through and once that one goes through, I start a new case to get the on-hold orders released.)  Not a ringing endorsement when a non-Microsoft product is required to get Microsoft to properly record payments.  

    Contact me directly if I can help with it.  After six months of battling this, we just had our first ACH go through and get applied within a week of Microsoft having the funds.  Not as fast as their Lockbox processing, but I expect they have CoPilot on the job "learning" about our payments.
  • RJarrell Profile Picture
    RJarrell 281 on at
    Payments to Microsoft
     
    You are right. I was talking about actually paying microsoft for the GP licensing. Did you just call a main number at microsoft? Or did you have a number that was better to reach them at? Our accountant seems to be having issues finding the right person to talk to. 
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    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 3,154 on at
    Payments to Microsoft
    Perhaps you are referring to actual payments to Microsoft, and not necessarily EFTs from GP.
     
    Microsoft closed their lockboxes last summer (without any notice to partners).  If you are referring to payments to Microsoft, you need to immediately contact Microsoft directly and get their current information.  You can't rely on the address nor the banking information that is on the invoice or order.  (We spent MONTHS finding a workable solution for paying Microsoft as they will no longer accept any form of check payment and they rejected our bank's ACH.  Once we found a way to pay them, they then spent WEEKS actually getting the payment applied to the appropriate open invoices.)
  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 3,154 on at
    Payments to Microsoft
    If the failure is happening after the GPEFT file is uploaded to the banking system, the banking system should have the information on the failure.

    If the failure is happening before the GPEFT file is uploaded, please provide more information on the process that is being followed.  Include information on when this last worked successfully, if all EFTs that previously successfully transmitted are now all failing, etc.

    The format of the EFT file is dictated by the bank.  If they have made changes to their requirements, those changes would need to be updated in your EFT format.

    Finally, if you aren't using pre-notes, you could try sending a pre-note file to see if those go through.

    [We have many GP clients who successfully send EFTs.  None have reported issues and we have been receiving electronic payments from our GP clients.]

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