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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Error : "Item tra...
Small and medium business | Business Central, N...
Answered

Error : "Item tracking defined item XXXX in the sales Line accounts for more than the quantity you have entered. You must adjust the existing item tracking and then reenter the new quantity." in Navision 2018

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Posted on by joshtechsolutions 4,979

Hi Community,

My sales person posted shipped and invoiced a Sales Order of 20 items, but then he realize that he needs to sell only 5 items

So he do Credit Notes but the error below was prompted.

"Item tracking defined item XXXX in the sales Line accounts for more than the quantity you have entered.
You must adjust the existing item tracking and then reenter the new quantity."

Question: How do I adjust the item tracking 

pastedimage1673918402828v1.png

Thank you

I have the same question (0)
  • Verified answer
    DAnny3211 Profile Picture
    DAnny3211 11,397 on at

    hi

    look this

    support.microsoft.com/.../cumulative-update-16-for-microsoft-dynamics-nav-2018-build-29745-d0a30073-b44f-d5e6-aea0-c2418b8c7ad9

    DAniele

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 95,763 Super User 2025 Season 2 on at

    Hi, personally, I suggest canceling this invoice completely, and then creating a new order and Item tracking lines should completely solve this problem.

    You can use the method below to quickly create a Credit Memo from the invoice.

    pastedimage1673997805153v1.png

    Hope this helps.

    Thanks.

    ZHU

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