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Hello.
I don't know why the map of CALLS BY LOCATION on the call dashboard page doesn't come out.
On the page, as shown in the image below, "Maps and Equivalents also visual objects are not available for your organization. Contact your tenant administrator to resolve this issue."
What should I do?
Thank you.
Hi Junwoo.
Are you working in a tenant that is geo located in the EU?
The map data visualization on the Dynamics 365 Remote Assist calls dashboard is now permanently disabled for customers in European Union (EU) environments due to European (GDPR) regulations.
Users will see the error message:
"Map and filled map visuals aren't enabled for your org. Contact your tenant admin to fix this. See details".
Enabling the new Power BI Azure Maps setting for an EU tenant will not enable the map data visualization. There is no workaround at the current time.
The document Dynamics 365 Remote Assist Calls Dashboard has been updated to clarify that map data visualization in the calls dashboard is not available for EU environments.
Hi junwoo,
Please make sure you have the privilege to access this. Please refer to this docs: Learn more about the Microsoft Dynamics 365 Remote Assist Calls Dashboard - Dynamics 365 Mixed Reality | Microsoft Docs
Then you could try to clear the cache of browser to reopen it again.
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