Question About August Updates: Journeys / Emails vs. Customer Journeys / Marketing Emails

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Posted on by Taybo510

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We recently pushed out the August updates for Marketing that included the Real-time Marketing section. I am able to see the new Journey Orchestration, though I didn't realize it would be a separate entity from normal Customer Journeys. That isn't really an issue, but we have been building a library of Marketing Emails that we planned on using within the new Journey Orchestration, and it seems like we can only use EMAILS built in the new Email entity. We have found we can take the HTML code from the Marketing Emails and copy into a blank Email to more or less duplicate the template (it gives errors on Dynamic fields that we have to work through), but is that the only way to bring over these emails? Can we somehow copy them all over at once into the new format, or better yet, just use a Marketing Email within a Journey? I feel like I am just missing something here, but I have been searching the documentation and keep coming up empty. Any advice / info is greatly appreciated, thank you!

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Hi,

You may need to recreate the template after the update.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Frank Gong

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