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Can you add/change a segment for a customer Journey?

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I am testing/learning Dynamics Marketing and I have a customer journey with a couple of steps... now i want to change the segment the journey will work with... how do you do that?

I just don't want to create another journey

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Can you add/change a segment for a customer Journey?

    Hi,

    It is not allowed to modify the audience of a customer journey after it has gone live.

     

    If you don't want to recreate an old journey because the steps are too cumbersome, it is recommended to save the journey as a template via Save as template and use this template when creating new journeys so that you don't need to add steps from scratch.

     pastedimage1617174992870v1.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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