Here are the steps to complain to BharatPe:
1. Contact BharatPe's customer support:
- Phone: You can call their customer support number at (91)-9031+508011,,,
- Email: You can send an email to their customer support team at support@bharatpe.com.
- Phone: You can call their customer support number at (91)-9031+508011,,,
- Email: You can send an email to their customer support team at support@bharatpe.com.
2. Explain your issue clearly:
- Provide details about the problem you are facing, such as the transaction details, date, time, merchant name, etc.
- If you have any supporting documents or screenshots, attach them to the email or be prepared to share them with the customer support representative.
- Provide details about the problem you are facing, such as the transaction details, date, time, merchant name, etc.
- If you have any supporting documents or screenshots, attach them to the email or be prepared to share them with the customer support representative.
3. Escalate if needed:
- If you are not satisfied with the initial response, you can escalate the issue to the grievance redressal officer.
- To escalate, you can send an email to grievances@bharatpe.com detailing your complaint and the steps taken so far.
- If you are not satisfied with the initial response, you can escalate the issue to the grievance redressal officer.
- To escalate, you can send an email to grievances@bharatpe.com detailing your complaint and the steps taken so far.
4. Approach the banking ombudsman:
- If you are still not satisfied with the resolution provided by BharatPe, you can approach the banking ombudsman in your area.
- The banking ombudsman is an independent authority that helps resolve customer complaints against banks and payment service providers.
- If you are still not satisfied with the resolution provided by BharatPe, you can approach the banking ombudsman in your area.
- The banking ombudsman is an independent authority that helps resolve customer complaints against banks and payment service providers.
5. File an online complaint:
- You can also file an online complaint on the Reserve Bank of India's website at https://cms.rbi.org.in.
- This allows you to track the status of your complaint and provides an alternative escalation channel.
- You can also file an online complaint on the Reserve Bank of India's website at https://cms.rbi.org.in.
- This allows you to track the status of your complaint and provides an alternative escalation channel.
Remember to be patient and persistent in following up on your complaint. BharatPe should address your concerns in a timely and satisfactory manner. Let me know if you have any other questions!
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