I have been setting up EFT processing. I got the file format setup and the bank is accepting that just fine. I am now trying to get the ability to email the remittances setup. I have had a ton of issues including the office 365 URL not going into the SY04920 table. I had to manually enter it there. We are using Office 365 as I mentioned and I set the system preferences to Exchange. I have a Mail Profile with a default set on the computer I'm running the Remittance process from and I'm making sure the Outlook client is open.
When I go to email, I keep getting "An Unknown Error Occurred" on the Exception report. I have tried entering email addresses in both locations on the vendor address internet information window in case I was wrong on that. I also initially tried creating the attachment as pdf since that is preferred but went back and set it to docx. I have looked at Jo's blog here: https://community.dynamics.com/gp/b/gplife/posts/jo-39-s-did-you-know-quot-there-are-multiple-tables-in-gp-containing-email-setup-and-use-information-quot-let-39-s-take-a-look and looked in each table. I did notice the SY04910 table is empty but I guess that's because I never successfully sent an email?What else can I try? I don't have the link now but there was one article with this error but it didn't seem to apply. Feel free to direct me to it again though.
Thank you
I think I did every one of those except removing the message ID because I thought it was required. I will try that first then go back and try the other things. It will take me awhile because I do not have my own email on this environment so I have to stream with a user who does.
Thank you!
Hi Stefanie,
The message “An Unknown Error Occurred” is a very generic message which can be caused by multiple things. Typically, the culprit has to do with the Email Setup, Message ID, or the Template you are using. Therefore, I suggest you start out with a very simple email set up.
Also, this is a great KB Article for you to reference when setting up EFT Email Remittance.
https://community.dynamics.com/gp/b/dynamicsgp/archive/2016/10/24/quick-step-guide-to-e-mail-pm-eft-remittances-in-mdgp-2015-2016
I hope this information helps.
Thank you,
Margi Jandro
Microsoft Support
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