Tracking emails from Outlook

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Posted on by CU08031935-0

I know that when an email is sent from Business Central it goes through Outlook and is tracked in Business Central. However, is there a way to automatically track emails sent directly from Outlook?

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Dynamics 365 Business Central

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Khushbu Rajvi. 19,137 Super User 2025 Season 2 on at

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Tracking emails from Outlook

Agree with previous responses, there is no way.

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Khushbu Rajvi. 19,137 Super User 2025 Season 2 on at

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Tracking emails from Outlook

Agree with previous responses, there is no way.

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KP - Solution Archi... 652 on at

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Tracking emails from Outlook

Hi,

It's not possible from Outlook directly,

The emails sent from Business Central are logged in the sent email and failed ones in the outbox.

Thanks,

KP

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Sagar Dangar, MCP 783 Super User 2025 Season 2 on at

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Tracking emails from Outlook

Hi,

There is no way to track it from outlook

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YUN ZHU 92,429 Super User 2025 Season 2 on at

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Tracking emails from Outlook

Hi, as far as I know there is no way so far.

And hope the following helps.

Business Central 2025 wave 1 (BC26): The public preview of the Sales Order Agent is now available in both the United States and the United Kingdom
https://yzhums.com/62196/

Business Central 2022 wave 1 (BC20): Log emails using a shared mailbox and Graph API (Track email exchanges in BC)

https://yzhums.com/24467/

Thanks.

ZHU

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Ramesh Kumar 7,511 Super User 2025 Season 2 on at

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Tracking emails from Outlook

Hi ,

I don’t believe there’s a standard feature in Business Central to automatically sync emails sent from Outlook. However, you’re right — there should be a way to handle this, as Business Central should ideally be able to display a list of emails sent from Outlook and accessed within the system.

Thanks

Ramesh

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CU08031935-0 on at

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Tracking emails from Outlook

@Andrés Arias yes, but that only shows when emails have been sent from Business Central right? I am looking for when emails have been sent in Outlook directly

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Andrés Arias 4,164 Super User 2025 Season 2 on at

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Tracking emails from Outlook

Hello,

Maybe this can help you:

I hope I can help.

Regards,

Andres

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CU08031935-0 on at

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Tracking emails from Outlook

@RockwithNav yes, in Business Central

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RockwithNav 8,291 Super User 2025 Season 2 on at

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Tracking emails from Outlook

In Business central?

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