Call dashboard not accessible

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Posted on by Remy Rouinvy

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Hello everyone,

I've managed to access the call dashboard a few month ago on an old tenant but since the last month I can't find it anymore on new tenants.

Do I have to activate something to see it ?

Thanks,

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Nya 29,064 on at

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Hi Remy Rouinvy,

Have you tried to enable the Calls Dashboard?

Here are the steps to enable it.

Enabling the Calls Dashboard

Please refer to it to enable it first.

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Remy Rouinvy 243 on at

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Thanks for your answer,

I've already checked the instructions on this page, but my settings page are empty

I've tried with different account on different tenant, all with Remote Access - Administrator security role.

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RyanN Microsoft Employee on at

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Hi Remy

Yes, you need to install the Remote Assist 'model driven app' in your D365 environment: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/ra-webapp-install

Ryan

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Remy Rouinvy 243 on at

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Hi Ryan,

Thank you for you answer.

As you can see on the screenshot I've posted earlier, I am on the Remote Assist 'model driven app'.

I'm on an trial tenant with trial licence for Remote Assist, can it be the reason of the problem ?

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Nathan Yu Microsoft Employee on at

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Hi Remy,

Unfortunately we currently don't support Calls Dashboard for users in FRA, GER, ZAF, and UAE Locales. We will update our documentation to ensure this is reflected and will keep you updated on when we roll out support to these locales!

Thanks,

Nathan

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Remy Rouinvy 243 on at

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Thank you Nathan,

Do you have an estimation of when this could be available in FRA ?

Thanks,

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