Showing case details in Power Platform Portals

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Posted on by Hagru

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Hello.

I have made a PowerappsPortals page, where I want to have a customer support page. I have used the templates, and the cases are being stored in a list. I am able to create cases, and I can view them in a list structure. In the list, I am able to see case number, title, customer, status, and other information.

I am able to click on the case number and I get redirected to the /case/id page, where I want to be able to see information about the specific case.

In the address bar in my browser, I can see that the ID gets added correctly => /support/case/?id=*case ID*

However, the page is telling me that the case can not be found.

By editing the address above, I am able to go to the edit case form, where I am able to edit the case:

/support/case/?id=*case ID* => support/edit-case/?id=*case ID*

The problem is straight forward - Why can I not see the details about a specific case when I click on it, showing me that the case can not be found, when the cases are clearly fetched with correct ID's, seeing that I can edit the cases through the same ID's that are sent to the case details form.

I've added some pictures below, which translates to Home > Support > NOT FOUND - Case - Can't find case

And Home > Support > CASE-11492 - Followed by an edit form.

Also included the URL, to show that the only difference is the /case/ => /edit-case/

case.PNG_2D00_640x480.png edit_2D00_case.PNG_2D00_640x480.png_2D00_640x480.png

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Leah Ju Microsoft Employee on at

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RE: Showing case details in Power Platform Portals

Hi ChristianProtektIT,

Could you click 'Yes' to close the thread if my answer is helpful?

Thanks in advance!:)
Hagru 221 on at

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RE: Showing case details in Power Platform Portals

The page that was being used to show details was incomplete, and I was unable to add sections like a form.

Solved this by creating a new page, and linked a form to the list.

Thank you for the detailed response, and also guiding me in the right direction.
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Leah Ju Microsoft Employee on at

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RE: Showing case details in Power Platform Portals

Hi ChristianProtektIT,

Based on your description, you get redirected to the /support/case/?id=*case ID* and need change url manually, Right?

If so, you can check the List configuration in Portal Management app:

1.Find the list you are using:

2.Check Details action settings:

(1) On the Options tab in the Grid Configuration section. By default, only Basic Settings are shown. Select Advanced Settings to see more settings.

(2)Select 'Customer Service - Edit Case' in the webpage:

3.Check Web Page for Details view if you not configure Details action settings:

The Web Page for Details view is a default setting configured for a list.

The hyperlink on the grid will navigate to the default web page if the list is not configured using the View or Edit action settings in the Grid Configuration section on the Options tab.

https://learn.microsoft.com/en-us/power-apps/maker/portals/configure/list-view-details

Then you can redirect to support/edit-case/?id=*case ID* after clicking case number in the list: