You’re offline. This is a read only version of the page.
Hi Experts,
We have customized the Interactive Service Hub Case form based on the client requirement. After the modification we started receiving below error.
Since the above error does not provide actual reason of the cause. Request you to please provide any inputs on how to fix this error. Are we missing any fields which needs to be present on Form ?
Error : Sorry, something went wrong. Please try again, or restart the app. Error code: 0x0
Appreciate any help!!
*This post is locked for comments
Hi Dian,
Thanks for your reply !
We have identified all the lookup field which we have used on Case form and enabled all the entities for Interactive service hub. However after enabling also we are facing same issue.
Thanks,
Bipin
You get this error when you have a (1:N relationship) lookup field on the case inform to an entity that is not enabled for the service hub. In order to enable the entity for the service hub navigate to Settings>Customizations>Customize the System - Expand Entities > Click on entity that isn't enabled for the service hub, under "Options for this Entity, check the box that reads "Enable for interactive experience" and it should solve your issue.
Are all the requirements for interactive service hub met? Please refer the following guide and go through the requirements.
www.microsoft.com/.../interactive-service-hub-user-s-guide.aspx
I have tried in almost all the browser like chorme, IE and Edge.
Which browser are you using?
Hi,
We have both the form created by the system when we enable the interactive service experience for Case entity.
Thanks
Hi,
Do you have a Main Form- Interactive Experience? If you don't have one, create a new main form- interactive experience too.
Hi,
We have Card form on the Case entity. Please find below screenshot.
Hi,
Card Forms/Main Forms can be added for interactive experience as discussed in the links below:
Hi,
Could you please elaborate the statement "adding Card forms/Main Forms for Interactive experience to the entity on which you are trying view records." On Case form we have already added account Card. However we are still getting this error.
Appreciate your help.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,240
Super User 2024 Season 2
#2
Martin Dráb
230,149
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (