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Microsoft Dynamics GP (Archived)

Checkbook ID Drops

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Posted on by 12

We are in the middle of doing a Bank Deposit and we are using no 3rd party software, the user has Poweruser permission, and the same error happens for multiple workstations and as well for the SA user.

Bottom line is that we enter the Bank ID and are immediately told that a transaction for the Bank has been started and that we need to run Checklinks in order to continue the process.  Well - ok - we will do this once right now - complete the process - enter one or more transactions and complete the deposit for (say) 11/13/2015 and now we want to continue onto the deposit for 11/14/2015. 

We enter the new date, select the same bank ID and get the error that there is already a transaction started for the bank ID in question - we need to run Checklinks in order to continue.

Yes - we have already posted the first transactions,

No - there is no one else doing bank deposits at this time.

In addition to this, if we try to click on OK we get a message that tells us that a TMP file for Cash Management can not be found due to a missing path.

3323.Bank_5F00_Entry_5F00_Posting_5F00_Error_5F00_1.GIF

Challenging part is we thought we had this fixed two weeks ago - no further errors occured after extensive rebuilding and maintenance in the system - and then POW - this morning while we are working on something completely unrelated the user suggests while he is waiting on my SQL querey for something unrelated that he could complete a Bank deposit - the error message appears.  He has done 10 or 12 deposits to the same bank in the past couple of weeks and did not encounter a single error.

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  • Richard Wheeler Profile Picture
    75,848 Moderator on at

    This looks like some local path problem. Are you doing this on a different computer from the previous time? Whenever I see 'path' I am thinking local drive. Are all drive mappings still in place?

  • Bill Campbell Profile Picture
    12 on at

    Richard, we do not use drive letters in anything that i know of in GP - we have hopefully standardized to use only UNC - however, as I type this, I will be sure to double check that.

    As to machine - same machine yesterday as today

    As to user - same user

    As to company - all one company

    Where would GP create or save a TMP file like this?  

    By the way, it also happens if I am connected to the machine as SA

  • Richard Wheeler Profile Picture
    75,848 Moderator on at

    Try typing %temp% in the cmd box and then delete everything in your temp folder.

  • Bill Campbell Profile Picture
    12 on at

    So, while doing this write up, we started the Checklinks again.  

    Got a couple of interesting messages

    Checkbook Master

    Checkbook ID BMO has been updated

    CM Deposit Work

    Bank Deposit ID 1234 has been removed and the assoicated receipts have been marked as undeposited

    When the client and I then opened the Deposit again, the whole thing worked as expected.  We did not 'restart' the workstation, we did not 'reboot' the server.  We simply did what the 'error message' said and it seems to have fixed the problem for now.

    I will keep updating the case as things on this front change.

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