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MSFT Quality Rollup breaking "Public Documents" for all accounts in CRM

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Posted on by Community Member Microsoft Employee

Complete Dynamics CRM newbie here. We've run into an issue where none of our computers can access "Public Documents" for any of our accounts in CRM after the most recent monthly Quality Rollup updates is installed. We've taken the ham-fisted approach of uninstalling the January, December & November rollups for the users affected to get them up & running temporarily.

If i had to guess, I'd assume that MS16-142 or MS16-144 (IE updates) are the elements of the rollup causing the issue, but it's hard to tell. Is is possible to hide certain elements of a rollup or can that only be done on the entire KB?

Symptom if the update is installed = persistent loading screen

With the debugger open we see the following error -

SCRIPT70: Permission denied

File: DocumentLocationHelper.js, Line: 1, Column: 13124

I've attached screenshots of what we're seeing, apologies if this is vague. Appreciate any responses.

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Community Member Microsoft Employee on at

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RE: MSFT Quality Rollup breaking "Public Documents" for all accounts in CRM

I have exactly the same probleme....

if anyone have an idea....