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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Retail Real-time Servi...
Supply chain | Supply Chain Management, Commerce
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Retail Real-time Service is not running properly or the trusted certificate used by Real-time Service is missing or expired

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Posted on by VRD 517

Hi,

We have developed  external API which calls Dynamics Retail (RCSU) to push the sales orders. It has suddenly started throwing below error which I am not aware how to fix.

Failed to process order. An error occurred while processing this request. (An error occurred while processing this request. ({
"TypeName": "CommunicationException",
"Exception": "{\r\n \"ErrorResourceId\": \"Microsoft_Dynamics_Commerce_Runtime_HeadquarterCommunicationFailure\",\r\n \"LocalizedMessage\": \"A connection to headquarters could not be established. This may be due to Retail Real-time Service is not running propery or the trusted certificate used by Real-time Service is missing or expired\"\r\n}",
"CorrelationId": "406fb334-2a7f-4d72-881b-315e19f4c2f0"
}))

 

can someone please help to understand what might have gone wrong here?

Regards,

Vikky

  • Ett Profile Picture
    Ett 489 on at
    RE: Retail Real-time Service is not running properly or the trusted certificate used by Real-time Service is missing or expired

    Hi all,

    We got the same issue and try to run RetailTenantUpdateTool as admin in VM and it can fix the issue

  • VRD Profile Picture
    VRD 517 on at
    RE: Retail Real-time Service is not running properly or the trusted certificate used by Real-time Service is missing or expired

    We have restarted IIS and Real time services from LCS and it has started working again. Thanks all for your time on this post.

  • VRD Profile Picture
    VRD 517 on at
    RE: Retail Real-time Service is not running properly or the trusted certificate used by Real-time Service is missing or expired

    Hi M Haseeb,

    Ours on 10.0.12 and we haven't yet found any solution.  I will surely share if i can find one. Thanks.

    ~ Vikky

  • M Haseeb Profile Picture
    M Haseeb 70 on at
    RE: Retail Real-time Service is not running properly or the trusted certificate used by Real-time Service is missing or expired

    Hi Vikky,

    I'm facing the same issue as you motioned in you question.

    Its occurred in latest version 10.0.13 because old RTS service no longer supported in latest version.

    Can you tell me that did you find any resolution of this issue ?

    If Yes then please suggest me the way to out of this problem.

    Regards,

  • Xusheng Profile Picture
    Xusheng on at
    RE: Retail Real-time Service is not running properly or the trusted certificate used by Real-time Service is missing or expired

    Hi Vikky,

    What about create the customer order at POS directly? Is it working?

    If it is working, so RTS should working fine, then should be your code issue.

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