MS Portals: contact already exists when register

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Posted on by Miha Mocnik

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Hi Guys!

On MS Portal, I would want to handle registration of the user in a way that the system recognize if the contact is already in the system(recognizing the email) and in this case just to send this contact confirmation email. If it doesnt exists, he should be registered as usual. Is it possible to do it in this way?

I can see that there is invitation section with checkbox that it is existing customer but I dont have an idea how to use this funcionality without any manual CRM user interaction. I would want to automate the whole process..

BR,

Miha

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ns25 90 on at

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RE: MS Portals: contact already exists when register

Hi Arpit,

I understand that your solution was verified as an answer.

Are you able to explain how this would be different to the current 'Invite to Portal' button on the Contact form please? - When we invite a customer, the customer recieves the email to register and then we get the error 'this email is taken'. What exactly is the workflow you've created doing something different please.

Thanks in advance
Miha Mocnik 290 on at

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RE: MS Portals: contact already exists when register

Thank you!
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Arpit Shrivastava 7,518 User Group Leader on at

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RE: MS Portals: contact already exists when register

Hi Miha,

You can make the 'Create Invitation' workflow on-demand in order to send the Portal Invitation to the existing contacts. I have renamed it to 'Send Invitation' in my instance.

Now, Select all the contacts from the grid to whom you want to invite > Click on (...) Run Workflow.

Select 'Send Invitation' and click on 'Add'. Here 'Send Invitation' is my on-demand workflow. Which will create invitation code and then send the invitation to the selected contact records automatically.

Let me know in case of further clarification require.

If found useful, please mark the answer as verified.

Cheers
Arpit
https://arpitmscrmhunt.blogspot.com
Miha Mocnik 290 on at

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RE: MS Portals: contact already exists when register

Hi Arpit,

thank you for the link. I think that we can use this.

But the main problem remains the same - I just want to cover the scenario: we have contact already in the system > one of these tries to register. How should we handle from this step on? Maybe to send invitation code to this email in the email field below "... is already taken." message. Is this possible? Because the system should recognize to which Contact to send the invitation code etc..

BR,

Miha
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Arpit Shrivastava 7,518 User Group Leader on at

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RE: MS Portals: contact already exists when register

Hi Miha,

If you want to automate the Portal Invitation feature, Please have a look following article:

https://www.inogic.com/blog/2017/08/send-invite-to-contacts-automatically-for-microsoft-portal-in-dynamics-365/

Also, Portal does not allow duplicate email contacts from being registered

If found useful, please mark the answer as verified.

Cheers
Arpit
https://arpitmscrmhunt.blogspot.com
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Shahbaaz Ansari 6,205 on at

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RE: MS Portals: contact already exists when register

Hi Miha,

In this case you can use Duplicate detection rule, you can create Duplicate detection rule on Email, so when ever any contact is added it will check if email already exist, if exist then it will show warning message.

In this case you will be able to maintain unique email.

Below is the link for creating Duplicate detection rule,

docs.microsoft.com/.../set-up-duplicate-detection-rules-keep-data-clean

If you find it helpful, Please mark my answer as Verified.

Best Regards,

Shahbaaz