Hi,
I'm new to this field with limited knowledge of CRM, trying to find answer to the problem we have.
It looks like that marketing blasts are sent successfully only when it is sent to Contacts email addresses.
However users are complaining that they cannot send marketing blast to the "Account" email address.
Please can you let me know is it a configuration problem and where can I fix it (if possible).
Thanks in advance
Vesna
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Hi Andreas,
Thanks for replying.
I've checked the Accounts included in the Marketing list and they have:
Contact preferences:
Email = Allow
Bulk Email = Allow
Is there any other place I should check?
Vesna
Have you checked this?
- Accounts set to do not bulkmail
- sending mailbox not set to allow email
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