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Supply chain | Supply Chain Management, Commerce

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we cannot process your request at this time. Please try again later while adding item into the POS

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Posted on by SG-30110029-0

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I was trying to add item into the cart of the POS but getting the error message that stated 'we cannot process your request at this time. Please try again later.'

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Community member 2 on at

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we cannot process your request at this time. Please try again later while adding item into the POS

The Windows Application Event log will be much more specific about the specific error, but one thing I have seen cause the same symptoms is incorrectly updating the Store Commerce app. If you have an offline database and you update to a new version of SCA, you must use the --installoffline switch so the installer will apply updates to the offline database. Specifically when moving from 10.0.37 to 10.0.38 there are changes to the GetMediaBlobs API call that will cause SCA to error when viewing or adding products to the cart if the underlying database objects are missing because the installer didn't update them.
Shafeeque P. 6,487 Super User 2024 Season 2 on at

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we cannot process your request at this time. Please try again later while adding item into the POS

Do you see anything under additional information? What you have shared is a generic error message. Can you look at the Windows event viewer logs for Store Commerce or LCS for CSU error logs for a detailed log?

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