Skip to main content
Post a question

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id : GYsFNx9/S4ebWzfuEcEOQY
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Outlook Dynamics 365 a...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Outlook Dynamics 365 add in not working

Like (3) ShareShare
ReportReport
Posted on 4 Feb 2025 16:16:32 by louisa lane 196
We are experiencing an issue when we click on the Dynamics 365 add in within outlook to be able to track emails. 
 
When we click on it, we get a white box come up and then it just sits there until we click the x and then the add in says 
 
 
If we click on show more we get
 
 
Any suggestions how we fix it.. it is happening to all users and has been going on the past few weeks. 
 
Thanks 
 
Categories:
Dynamics 365 general
  • Jimmy Passeti | MVP Profile Picture
    Jimmy Passeti | MVP 321 Super User 2025 Season 1 on 05 Feb 2025 at 13:09:46
    Outlook Dynamics 365 add in not working
    Hello,
     
     I faced this problem sometimes using the old version of Outlook, it loses the connection reference (when you have more than 1 account associated with it), every time using the new version of Outlook solved it.
     
    Regards,
    Jimmy Passeti | Microsoft MVP
    âś… Please mark as Verified if this answered your question!
  • DH Profile Picture
    DH 12 on 04 Feb 2025 at 20:47:14
    Outlook Dynamics 365 add in not working
    See if you are having the same issue as this thread:
     
    If so, try the solution of emptying the  Microsoft\Office\16.0\Wef\ folder and see if it resolved the issue after a reboot.
  • Suggested answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 756 on 04 Feb 2025 at 19:53:55
    Outlook Dynamics 365 add in not working
    I would have an administrator run through the setup. It sounds to me like your server configuration got messed up or mailboxes are no longer being authenticated properly.
     
     
    • Check that the Server profile is configured correctly
    • Check if mailboxes for users have been approved and tested/verified
    • Make sure the authentication settings on the mailboxes for users is correct
     
    If this helped, please consider marking the answer as verified

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,884 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,760 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans