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Customer experience | Sales, Customer Insights,...
Answered

Flow triggered on field change but field doesn't change

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Posted on by 10

I have a number field in my entity "gg_potopay". And a flow, which triggers on field change:

6746.Flow.png

And when I change record status, flow triggers somehow:

Flow_5F00_1.png

Of course, there's some BR and WF working with this field, BUT the there's no changes in this field on status change. Nothing. As you can see in audit history, there's no changes in number 10 000 at this time:

ZnP-changes.png

As it was 10 000 by record create, that's the number on status change. So why flow triggered? Also at this plugin runs, but it doesn't change this field, or some fields related to this field, nothing, plugin just gets this number, that's all. Or everything, what plugin gets, can trigger flows?

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  • Verified answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Ultafree,

    It happens when your code is updating the whole entity instead of just the required columns. In one of my plugin codes, there is a line which is receiving all columns and assigns them to the object and in another line, the developer uses the same object to update one of the columns. I was facing a similar long ago.

    Why it is not appearing in the audit history is because there is no change in the audit history.

  • Ultafree Profile Picture
    10 on at

    Abdul Wahab Looks like that's it. I tried to find articles about it, but I couldn't. Can you give me some links please about that? About method which update whole entity and which update just one column.

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