Hello,
I'm trying to reverse the original Sales Invoice by issuing a Credit Note document. When posting I receive "Commissions are distributed incorrectly" error. Here is the Transaction Entry and Distribution Screens.
It was suggested to me in This Post that I click on Default. When I do that I loose the COMMEXP and COMPAY entries:
How should I handle Commissions on a Credit Note?
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Hi Leslie. Using RETURNS as Document Type and changing CRMEMO to RETURNS in Distribution Type worked like a charm. It would appear then that Credit Memos are not suitable type when commissions are involved.
Thanks for the help.
Hi,
If the amount is not calculated correctly using a salesperson ID, you can click the commissions button on the SOP entry window and correct it. The COMMEXP and COMMPAY distribution types are used. You might want to use this as your regular method because you can import these types of transactions.
Kind regards,
Leslie
Hello Leslie, Thanks for the reply.
We're just trying to reverse an invoice that was initially entered with incomplete information, just for the purpose of accruing open transaction. Later when the payment arrives, we reverse the original invoice document and reenter it with complete information. We don't track any inventory, as the invoice is for service fees only. Perhaps we should just void the initial invoice? (If so, I'd have to try to automate it as I currently use Integration Manager to enter all those document. I don't think I can use IM to issue voids, can I?).
I'll try doing the RETURN also. In the distribution of the RETURN, have you used COMMEXP, COMMPAY to reverse commissions, or was it done another way?
I checked on Microsoft Connect in the existing feedback, but found nothing related to reversing commissions.
Hi,
You bring to light a great point. What I have done in the past is to use the SOP window to create a return. I use a non-inventory Item so that it doesn't touch my inventory, but it will calculate a 'reverse' commission amount based on the credit amount. Your screenshot shows the SOP entry window as the origination of the transaction (I think), are you just trying to credit the customer's account and not inventory quantities? Along with that you want to reduce the salesperson's commission, yes? I think this sounds like a good Microsoft Connect suggestion. I'll go look and make sure it isn't already there - seems like it should be. I'll monitor this post to see if there is a way to do this that one of the forum members can suggest. It doesn't come up that often, so I haven't really looked into it very far.
Kind regards,
Leslie
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