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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP 2010 not responding...
Microsoft Dynamics GP (Archived)

GP 2010 not responding after cryptowall.trace virus removal

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Posted on by randygcit 30

I recently removed a crypt locker variant from a users computers and since they have been unable to use GP as everytime they access

Sales- Customer - Cards

it stops responding and then quits with no solution found.

 

has anyone ever run across this? or possible solutions?

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  • Suggested answer
    KirkLivermont Profile Picture
    KirkLivermont 5,985 on at

    I haven't seen this before but I would start with checking every folder that the dex.ini points to and make sure the files haven't been encrypted. Is the customer card modified in anyway?

    Regards,

    Kirk

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