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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / how do I migrate POS 2...
Microsoft Dynamics RMS (Archived)

how do I migrate POS 2.0 to a new computer

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Posted on by Drew Burlingame 244
Is there a guide for moving our POS 2.0 installation to a new computer? I found docs for upgrading versions, but nothing for moving to another computer. The old computer will be going away and we'll remain a one POS installation. Can I just install the POS on the new computer and then replace the data file with the data file from the old computer? And if so, where do I find the data file. If not, what is the recommended practice?

Thanks,
Drew

The old computer:
- Win XP SP3
- HP rp5000(DR081AV)
- 1 GB RAM

The new computer:
- Win 7
- Dell (don't have specs on me, but nothing special)
- 6 GB RAM

We have the following POS hardware:
- HP Promo L5006tm LCD Touchscre US
- USB Thermal Receipt Printer
- HP USB Receipt Printer
- HP USB Barcode Scanner
- 3P Cash Drawer ALL
- .P USB POS Keyboard US
- HP USB Mini MSR

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: how do I migrate POS 2.0 to a new computer

    Can you list the POS setup file names which you used?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: how do I migrate POS 2.0 to a new computer

    You must use windows PRO 32bit.   You CAN NOT use windows 7 64bit.  POS 2.0 will never work correctly.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: how do I migrate POS 2.0 to a new computer

    Make sure its 32 bit, not 64 bit windows.

  • Binit Gupta Profile Picture
    Binit Gupta 5 on at
    RE: how do I migrate POS 2.0 to a new computer

    Hello Drew, did you ever get your POS migrated successfully? I am in the process of doing so and wanted to know how did you resolve the error you were getting due to Win 7.

    I have a new Dell with Win 8.1 where I will in installing RMS.

    Thx 

  • Todbld Profile Picture
    Todbld 5 on at
    Re: Re: Re: Re: how do I migrate POS 2.0 to a new computer

    did you ever get this to work ?

  • Drew Burlingame Profile Picture
    Drew Burlingame 244 on at
    Re: Re: Re: Re: how do I migrate POS 2.0 to a new computer
    I was unable to get POS 2.0 to run on Win 7. Kept getting "An unrecoverable error occurred while attempting to start Point of Sale. The application must exit." I tried installing Sql Express separately with different configs, but with no luck. Not sure what to try next. Thanks for your help Craig.
  • Craig Wood Profile Picture
    Craig Wood 785 on at
    Re: Re: Re: how do I migrate POS 2.0 to a new computer
    I have checked and this might help you the number we have for product activation> 1-866-432-3012 another handy number is for license keys: 1 888-352-7140 Craig
  • Drew Burlingame Profile Picture
    Drew Burlingame 244 on at
    Re: Re: how do I migrate POS 2.0 to a new computer
    Thanks Craig. I'll give that a shot in the next couple of days and let you know how it goes.
  • Craig Wood Profile Picture
    Craig Wood 785 on at
    Re: how do I migrate POS 2.0 to a new computer
    Drew, Moving software/database to a new computer isn't hard, but since you're talking all that hardware also it can be a little more tricky. Especially since you're moving to Win 7. As far as the database, just do a backup on your current POS machine, and copy it to a little thumb drive. When you re-install 2.0 on the new machine have it install SQL 2005 Express using all the default options and make sure you write down the sa password you select. After it's down with that, let it install 2.0 . When that's done you'll need to install all the service packs to get you to the same build you were at before. If you are using a separate back office machine to operate Manager you need the builds to match. Check by going to Help | About in Manager. After you've got the program installed you need to open Administrator and connect to a database, you can use the sample database for this. This is also where you put the sa password you remembered from install. Go to Database tab and select Create Database. Plug your USB thumb drive you copied the backup to into the computer and select the backup you did in the other step. Allow it to create the database using all the defaults. Once the database is created go to File | Configuration and put in the database name and password. Check the database connection and it should say Database successfully connected. Save the configuration and you're almost done. The next step is probably the hardest. When you go open POS the first time it's going to ask you for a code. You will need to call MS Support to get the code. They will give you one at no charge if you tell them you are upgrading hardware and are getting rid of the old machine. I've heard everything from "I had the code in 10 minutes" to "I was on hold for an hour and kept on getting transfered". If you call the right 800 number everything should go pretty smoothly. Sorry, I don't know the number, but it is listed on customersource. I just did this last week, but I was upgrading from 1.3 to 2.0 so I had my code to open POS already. Good Luck. Craig

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