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Emails dispatching batch job not sending mails

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Posted on by Hassan_rulz

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Hi All,

I have created a batch job for dispatching mails every day at 8:00 PM.

Jobs run successfully but not dispatching emails.

Anybody know the issue?

We are using AX 2012 R3 CU11.

Note: Emails are dispatching if we execute them manually. Issue is only in dispatching through Batch jobs.

Regards,

Hassan

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Jonathan Halland 11,310 on at

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RE: Emails dispatching batch job not sending mails

Hassan,

Have you checked your Email Queue? If the emails are in a "failed" state then there is likely something wrong with your SMTP server specified in AX. Check the following

1. Have you specified an SMTP server and is it a valid server name

2. Does the SMTP server allow for SMTP relay from your AOS batch server.

3. Does your SMTP server have any blocking rules? E.G. Only allows emails to accounts on your domain

4. Does your SMTP allow for "anonymous" sending. I.E. Can you login without username and password.

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gyan chand kabra 380 on at

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RE: Emails dispatching batch job not sending mails

Hasan,

In addition you can check the email templates as well and the batch groups assigned to these email templates. I had a similar issue and issue has been resolved by modifying email templates.

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Vilmos Kintera 46,149 on at

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RE: Emails dispatching batch job not sending mails

If you provided multiple e-mail accounts either with comma or semicolon, Standard AX will fail to process those e-mails. Ievgen has published a fix on his blog, you can search for it.

Also your sender accounts' e-mail address should be populated in the User Options screen., otherwise most mail servers will not allow you to send it out without a from address populated.

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Hassan_rulz 3,801 on at

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RE: Emails dispatching batch job not sending mails

Hi all,

Emails get dispatch if we run email dispatching jobs manually. So, I think there is no issue in email settings.

Regards,

Hassan

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Jonathan Halland 11,310 on at

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RE: Emails dispatching batch job not sending mails

Hi Hassan.

Do the emails remain in a "waiting" or a "failed" state in the batch job?

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Hassan_rulz 3,801 on at

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RE: Emails dispatching batch job not sending mails

Hi Jonathan,

If I execute batch job then it ended but no emails dispatch.

I have to manually run jobs for dispatching emails.

Regards,

Hassan

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Jonathan Halland 11,310 on at

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RE: Emails dispatching batch job not sending mails

Hi Hassan.

Can you explain a bit more regarding the emails that are not dispatching?

- What type of emails are they? (Alerts, Workflow, other...)

- Can you confirm that the mails are in your Email Sending Queue?

- What status are the emails in the sending queue after the batch job has run.

Screenshots will assist.

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Hassan_rulz 3,801 on at

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RE: Emails dispatching batch job not sending mails

Hi Jonathan,

Sorry for late reply.

-Email types are other.

-yes emails are in email sending queue.

-Same as before

Regards,

Hassan

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Martin Dráb 236,513 Most Valuable Professional on at

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RE: Emails dispatching batch job not sending mails

Try debugging your code. You said it fails only in batch, so you can debug the batch, nevertheless I would first check if it works if I run it in CIL on server in synchronous manner, to avoid dealing with batch.

People often compare code running in a job and in batch, not realizing it that it uses runs as a different user, on a different machine and using a completely different runtime environment (X++ runtime vs. CLR), therefore these are very different things. Therefore you should test these things, such as trying if it still works if you execute code on server, if you run it in CIL etc. But if you don't see any problem, debugging the batch is possible too.

You may find that the code executes correctly and you don't have to spend any more time with it, because the problem is somewhere else. But more likely you'll spot wrong behavior.

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Vilmos Kintera 46,149 on at

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RE: Emails dispatching batch job not sending mails

Try setting a valid e-mail address in the user options of your e-mail dispatching batch job/service account, and also allow that user within your AD/Office365 configuration/Exchange server settings to distribute e-mails.

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