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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Shopify Order NO. Erro...
Small and medium business | Business Central, N...
Suggested Answer

Shopify Order NO. Error - Assistance Needed

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Posted on by KorsmetElise 34

I am encountering an issue with Shopify orders synchronizing to Business Central. Below are the details for troubleshooting:

Error message:
Sales Order No. must have a value in Shopify Order Header: Shopify Order Id=9716179435814. It cannot be zero or empty.

Additional Details:

  • Internal session ID: 3ceb2aeb-67fb-4a51-bfd5-da0439da263c
  • Application Insights session ID: 63eecd9e-6619-474e-99df-170790e8d123
  • Client activity ID: 79ffacb5-e41c-417f-a8b4-c721fb0a0757
  • Timestamp: 2024-10-24T14:23:01.3653591Z
  • User telemetry ID: 6a12363a-f5c6-4f9f-931c-b5d44687962e
  • AL call stack: "Shpfy Order"(Page 30113)."SalesOrder - OnAction"(Trigger) line 5 - Shopify Connector by Microsoft

Could you please assist with resolving this issue?

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 99,322 Super User 2026 Season 1 on at
    Sorry I can't solve your problem directly. Just sharing some information.
    For Shopify related issues, I recommend sending them to the BC Yammer Group. There are Microsoft technicians there who should be able to help you solve the problem quickly.
    aka.ms/BCYammer: Dynamics 365 Business Central Partner Community (Formerly: Development)
    More details: About Business Central partner community on Viva Engage (formerly Yammer)
     
    Thanks.
    ZHU
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 22,206 Super User 2026 Season 1 on at

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