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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Problem in registering...
Microsoft Dynamics CRM (Archived)

Problem in registering device to IoT Hub from Customer Assets and creating IoT alert in Connected Field Service.

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Posted on by Community Member

Hi,

I am adding a new customer asset in field service and registering it to IoTHub by clicking on Register Devices button. After that the registration status remains in "In Progress" status. It does not give any error nor the status is getting changed to "Registered". The device gets listed in the Simulator as well as Azure. The simulator device also accepts commands sent by the CRM.  But when I increase the temperature beyond threshold, IoT alert is not being created in CRM. Any help is much appreciated.

Thanks.

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Facing the same problem with trial instances. Able to connect the sample simulator device, but not able to complete the device registration. Any help is appreciated.

  • Community Member Profile Picture
    Community Member on at

    Hi, I have also the same issue in a trial version.

    Can someone help us to solve thi problem? :)

    Thank you!

  • CasperSchau Profile Picture
    CasperSchau on at

    Same issue here, please anybody help with a solution, it is getting critical now, I need this to work within this week.

  • Community Member Profile Picture
    Community Member on at

    facing same issue here, any thought guys?

  • Community Member Profile Picture
    Community Member on at

    This post gives you the details.

    You actually need setup the auth in the Azure IoT side

    community.dynamics.com/.../357785

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