So I received a request from a user and this is what she said.
"
I was entering a cash batch (PMT0192262). After I applied all the cash I had to review it for a problem. While reviewing, the whole screen froze (all of Dynamics froze) When I was able to use Dynamics again, the payment batch was gone. If I look up one of the invoices that I applied cash to it shows the invoice as paid on PMT0192262. I never posted this payment batch, and I cannot find it in inquiry or on the customer's account.
Can you please locate the batch so it can post properly against A/R?
But once you click the Blue Document No to see the document it give the following error.
Any help will be greatly appreciated.
Thank you,
Eleazar
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