Error With Cash Application Batch

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So I received a request from a user and this is what she said.

I was entering a cash batch (PMT0192262). After I applied all the cash I had to review it for a problem. While reviewing, the whole screen froze (all of Dynamics froze) When I was able to use Dynamics again, the payment batch was gone. If I look up one of the invoices that I applied cash to it shows the invoice as paid on PMT0192262. I never posted this payment batch, and I cannot find it in inquiry or on the customer's account.

Can you please locate the batch so it can post properly against A/R?

But once you click the Blue Document No to see the document it give the following error.

Any help will be greatly appreciated.

Thank you,

Eleazar

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Community Member on at

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RE: Error With Cash Application Batch

Harry,

The post on running check links helped a lot. The fix was :

deleted all of the records in:

tempdb.DEX_LOCK

tempdb.DEX_SESSION

dynamics.sy00800

dynamics.sy00801

And ran check links on Receivables Open Transaction Files. Thanks again for all your help.

Eleazar
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Redbeard 12,931 on at

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RE: Error With Cash Application Batch

Eleazer,

In situations like this it is a good idea to make a backup before attempting to diagnose and fix the problem. I would suggest running Microsoft Dynamics GP > Maintenance > Check links on the Sales Series Tables and for good measure the Financial Series too.

Then I would recommend running Sales > Utilities > Reconcile once Check Links is complete.

Here is a good post on running Check Links and Reconcile:

community.dynamics.com/.../check-links-amp-reconcile