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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to display case cl...
Customer experience | Sales, Customer Insights,...
Answered

How to display case closed activities sub-grid on the case form

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Posted on by Alita 44

Hi, 

Can someone help me with, how to add the closed activities sub-grid on the case form?

I have opened a case and resolved the case by providing the resolution comments "ISSUE IS RESOLVED" later those comments appear on the CLOSED ACTIVITIES Associated entity, subject field.

pastedimage1596731033979v1.png

I added the subgrid on the CASE form and selected properties as below.
But on the case form records are not getting.

pastedimage1596731138285v2.png

Thanks,
ALITA

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  • Suggested answer
    Rui Carvalho Profile Picture
    Rui Carvalho Microsoft Employee on at

    Hello Alita,

    I have tried on my side on a vanilla environment and I was able to make appear the records of closed activities related with the current case record:

    pastedimage1596795221041v1.png

    Looking between your settings for the sub-grid and the one that I used:

    pastedimage1596795270042v2.png

    Try to choose this OOB default view to see if it works.

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