web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Outlook 2...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Outlook 2013 Addin launching Internet Explorer with a blank window and Dynamics 365 in title bar

(0) ShareShare
ReportReport
Posted on by Community Member

Windows 7 O/S Dynamics 365 Outlook 2013 Addin launching Internet Explorer 11 with a blank window and Dynamics 365 in title bar. 

Windows 7 and Office 2013, Internet Explorer 11 is patched.

Dynamics365-Window.jpg

 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Andy Ran Profile Picture
    Andy Ran 295 on at

    Hi,

    Could you please clarify a few more details of this issue?

    1. This blank window pop up when click on special entity or on every entity?

    2. If you open the same entity in web client through IE instead of Outlook Client, would it open or got the same issue?

    3. Did the add-in use to be working but begin to have this issue recently after some upgrade or it was always like this after installation?

    Sometimes IE cache and temp files will cause similar issue. One quick thing you can try is to clear the IE cache, then check whether this issue still exists.

  • Community Member Profile Picture
    Community Member on at

    1.  Every entry. Regardless of what email is selected.  Dynamics is not loading at all.  When selecting the Dynamics 365  Outlook 2013 Addin Icon it opens up the blank window and stays blank. No login to Dynamics even pops up.   However, opening up IE 11 outside of Outlook, am able to login to Dynamics without issue. 

    2. Using IE 11 directly am able to login to Dynamics without issue and pull up any data needed.

    3.  Addin newly installed and has not been used before.  Cleared IE 11 Cache and reset IE.

    Issue still persists.  Is there any specific settings or Windows/Office patches needed to fix this issue?

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    I applied additional IE 11 non critical patches using IE 11 windows update, also, I applied additional Microsoft Critical patches for Office 2013.  This solved the issue.  Dynamics now launching and loading successfully using the Dynamics 365 Outlook Addin

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans