web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Event calendar download file time based on Customer journey time zone instead of event

(0) ShareShare
ReportReport
Posted on by 86

Hi,

I created an event in Outbound marketing with Time Zone London GMT +01:00 from 08:00-10.00

Then to test it I created a Customer journey where I left the default time zone (CET - GMT+01:00)

When I received the "save into your calendar" email, the file was incorrect as it was 08:00-10:00 but on CET GMT+01:00 time zone.... So is it a known bug that the save the date calendar file is set to the Customer journey time zone and not the one from the event??

I did the test again, with correct time zone in Customer Journey and the ics file was on the correct time.

I have the same question (0)
  • Suggested answer
    Yuri ji Profile Picture
    Microsoft Employee on at

    Hi Helene,

    After my test, the time zone of the file saved by “Save into Calendar” will be automatically converted to the time zone of “customer journey”.

    pastedimage1662533339084v1.png

    pastedimage1662533371771v2.png

    pastedimage1662533457060v3.png

    If you want to set the default time zone, you can go to Settings >> Default settings >> DefaultMktSettings >> Customer journey.

    pastedimage1662533523687v4.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 202 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 70

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans