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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Event calendar downloa...
Customer experience | Sales, Customer Insights,...
Answered

Event calendar download file time based on Customer journey time zone instead of event

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Posted on by Helene B. 86

Hi,

I created an event in Outbound marketing with Time Zone London GMT +01:00 from 08:00-10.00

Then to test it I created a Customer journey where I left the default time zone (CET - GMT+01:00)

When I received the "save into your calendar" email, the file was incorrect as it was 08:00-10:00 but on CET GMT+01:00 time zone.... So is it a known bug that the save the date calendar file is set to the Customer journey time zone and not the one from the event??

I did the test again, with correct time zone in Customer Journey and the ics file was on the correct time.

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  • Suggested answer
    Yuri ji Profile Picture
    Yuri ji Microsoft Employee on at

    Hi Helene,

    After my test, the time zone of the file saved by “Save into Calendar” will be automatically converted to the time zone of “customer journey”.

    pastedimage1662533339084v1.png

    pastedimage1662533371771v2.png

    pastedimage1662533457060v3.png

    If you want to set the default time zone, you can go to Settings >> Default settings >> DefaultMktSettings >> Customer journey.

    pastedimage1662533523687v4.png

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