Dynamics Community Forum Thread Details

Deleting Hiding Queue Items from Queues

Dear All

I’m working with Version 8.2 ( Online).

What I’m trying to do is to understand how queue items work.

I’m creating queue items relating to incoming emails to a particular queue and want some method of removing (or hiding the queue items) using a standard workflow. So that if we change a property of an email we can automatically remove/hide it from the queue. Longer term we want to also do this with custom entities. (remove their queue items from a queue)

The first step in this process is I quess to be able to identify which queue items are related to which emails.

What I have done is added a field to email that is of type Queue Item and then created a Workflow that is attached to the creation of Queue Items that updates the related Email with the guid of the queue item.

However, when this workflow fires it goes into a state of waiting with the error The specified field doesn’t not exit in Microsoft Dynamics 365? Which isn’t very helpful as it does, am I trying to do something that isn’t allowed, I don’t want to have to write a plugin to do this

Kind Regards

Steve W

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