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Customer experience | Sales, Customer Insights,...

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Can not use trigger "e-mail link click" for Real time marketing journey

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Posted on by MarynaH

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I have an error "The selected trigger is not supported for the current data source" does somebody can help me with that?

Thanks,

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Haig Liu Microsoft Employee on at

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Hi MarynaH,

Unfortunately, the real-time marketing branch is designed as follows:

Add an if/then branch: Set the Branch off this property to the previous Product announcement email. You want to Wait for the Email link clicked event. For Which link, select the link to view the product details. Finally, set the time limit to 1 day to indicate that customers have up to one day after receiving the email to click the product link.

https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-segment-based-journey

If you want to use this interaction, you will have to provide an email in the previous action.

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