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Small and medium business | Business Central, N...
Suggested Answer

Sales invoice does not print correct contact name

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Posted on by 76

We create sales invoices from Job task lines.  Before all the job lines were invoiced, the contact at the customer had changed.  The name was changed on the customer card and within the job itself. When I look at the posted invoice online, the correct name appears, however, when this document is printed, it pulls up the old contact.  I need to have the new contact name printed on these last invoices.

  • Suggested answer
    Vaishnavi J Profile Picture
    3,096 on at

    Hi,

    Can you share us the screenshot where the contact name is updated in posted invoice and the report which you are running has different contact name?

    And please share the localization and version of your business central

    Also the report which you are running is it customized report or standard one?

    if it is a  customized report try to use the standard report and check. if not then share me the details as mentioned above.

    If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much.

  • Suggested answer
    YUN ZHU Profile Picture
    103,829 Super User 2026 Season 2 on at

    Hi, Although the correct name appears, I think this should be the invoice you created before modifying the master data. If there is no problem with the re-created invoice, I suggest that you can process this printed invoice outside the system.

    Hope this helps.

    Thanks.

    ZHU

  • Lethiwe Profile Picture
    135 on at

    Hi

    I also have the same issue, some customer names dont print on the sales invoice report. We have customised our report. But for some cutomers it prints all the information. How can we resolve this?

  • Suggested answer
    Dallefeld Profile Picture
    235 User Group Leader on at

    If some customer names are not printing, I would question your customization.

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